Privacy Policy

Effective Date: January 7, 2025

At Fresh Citeino, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and your rights regarding your data when you visit our website, https://freshciteino.com, and make purchases.

By using our website and services, you agree to the collection and use of information as outlined in this policy.

1. Information We Collect

We collect two types of information: Personal Information and Non-Personal Information.

Personal Information

When you visit our website, create an account, or make a purchase, we collect personal information that may include:

  • Full name
  • Address
  • Email address
  • Phone number
  • Payment information (processed through secure third-party gateways)
  • Shipping details

Non-Personal Information

We also collect non-personal information, such as:

  • Browser type and version
  • IP address
  • Pages visited on our website
  • Time spent on each page
  • Referring websites

This data helps us improve user experience and site functionality.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process transactions: We use your personal information to complete orders and deliver products you’ve purchased.
  • To improve our services: The non-personal information helps us analyze trends, track users’ movements around the site, and gather demographic data.
  • To communicate with you: We may send you updates regarding your orders, promotions, newsletters, and product recommendations based on your preferences (you can opt out at any time).
  • For customer support: We use the information to respond to your inquiries and provide the assistance you need.
  • To comply with legal obligations: We may need to disclose your information if required by law or to protect our rights.

3. How We Protect Your Information

We take data security very seriously. We implement a variety of security measures to maintain the safety of your personal information, including:

  • Encryption: Your payment information is encrypted using Secure Socket Layer (SSL) technology.
  • Data Storage: We store personal data on secure servers with restricted access.
  • Third-party service providers: We work with trusted third-party service providers (such as payment processors) who are responsible for securely handling your payment data. They follow strict data protection standards.

While we take reasonable precautions to protect your data, no online transaction or data storage system is entirely secure. We cannot guarantee the security of information transmitted to us via the internet, and you do so at your own risk.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers to help operate our website and business, including:

  • Payment processors
  • Shipping companies
  • Email marketing platforms
  • Analytics providers

These parties are required to keep your information confidential and use it solely for the purposes of providing the services you’ve requested.

We may also disclose information when required by law or to protect our rights, comply with legal processes, or respond to lawful requests by government authorities.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on our website. Cookies help us:

  • Remember your preferences and settings
  • Analyze site usage and trends
  • Personalize content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of the website.

For more information about cookies and how they are used, you can read our Cookie Policy.

6. Your Rights and Choices

As a user, you have the following rights regarding your personal data:

  • Access: You can request access to the personal information we have about you.
  • Correction: If your information is incorrect or incomplete, you can request to update it.
  • Deletion: You can request that we delete your personal data, subject to certain legal exceptions.
  • Opt-out: You can opt-out of receiving marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

To exercise any of these rights, please contact us at info@freshciteino.com.

7. Third-Party Links

Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to periodically review this page for any updates.

By continuing to use our services after any changes, you agree to the updated terms.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

  • Email: info@freshciteino.com
  • Phone: (585) 682-5534
  • Address: 2035 E Kent Rd, Kent, New York, NY, United States

By using our website, you consent to the collection and use of your information as outlined in this Privacy Policy.