Shipping Policy of Fresh Citeino

Effective Date: March 6, 2025

At Fresh Citeino, located at 2035 E Kent Rd, Kent, New York, we are dedicated to ensuring that your musical instrument purchases arrive quickly and in perfect condition. Our Shipping Policy is designed to provide transparency and reliability in our shipping services.

1. Shipping Methods

We offer the following shipping options for your convenience:

  • Standard Shipping
  • Expedited Shipping
  • Next-Day Delivery

Shipping costs are determined based on your order’s size, weight, and shipping location. You can view the total shipping charge at checkout.

2. Shipping Timeframes

  • Standard Shipping: Delivery typically takes 5-7 business days.
  • Expedited Shipping: Expect delivery within 2-3 business days.
  • Next-Day Delivery: Orders will be delivered the next business day.

Shipping times may be affected by external factors like weather and holidays.

3. Order Processing

Once an order is placed, we begin processing immediately. We typically ship orders within 1-2 business days. You will receive a tracking number once your order has shipped.

4. International Shipping

Currently, we only offer shipping within the United States. For international orders or special requests, please contact us at info@freshciteino.com for more information.

5. Restrictions on Shipping

Some products may have shipping restrictions based on size, weight, or destination. If an item cannot be shipped to your location, we will contact you to discuss alternatives.

6. Damaged Orders

If your order arrives damaged, please notify us as soon as possible at info@freshciteino.com or (585) 682-5534. We will assist you with a return or replacement for damaged items.

If you have any questions or concerns regarding shipping, delivery times, or order status, please feel free to contact our customer service team:

We are available to assist you Monday through Friday, 9:00 AM – 5:00 PM EST.

By placing an order on Fresh Citeino, you agree to the terms and conditions of our Shipping Policy. We appreciate your business and look forward to delivering your music products in a timely and secure manner.