Sales Policy

Effective Date: January 7, 2025

At Fresh Citeino, we are dedicated to providing high-quality music instruments and accessories. To ensure a smooth shopping experience, please read and familiarize yourself with our Sales Policy. This policy governs the sale of products on our website, freshciteino.com.

1. Product Availability

  • Stock Levels: While we make every effort to keep our website up to date, product availability may fluctuate. If an item is out of stock, we will notify you immediately and offer alternatives if possible.
  • Pre-Orders: Certain products may be available for pre-order. In such cases, the estimated delivery date will be provided at checkout.
  • Product Descriptions: All product descriptions and images on our website are provided for informational purposes only. We make every effort to ensure accuracy, but we do not guarantee that descriptions, colors, or specifications are 100% accurate or complete.

2. Pricing

  • Pricing Accuracy: All prices are listed in USD (United States Dollars) and are subject to change without notice. Prices displayed at checkout will be the final price for the order.
  • Sales Tax: Sales tax will be applied to orders based on your shipping location, in compliance with local tax laws.
  • Discounts and Promotions: Any discounts or promotional offers, including free shipping or percentage-off codes, may have specific terms and conditions. These promotions cannot be combined with other offers unless explicitly stated.

3. Payment Methods

We accept the following payment methods for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: Secure payments via PayPal account
  • Gift Cards: We also accept Fresh Citeino Gift Cards for purchases

Note: All payments must be made in full at the time of purchase. If payment is not successfully processed, your order will not be fulfilled.

4. Order Confirmation

Once your order is placed, you will receive an Order Confirmation email, which includes details of your order and the estimated shipping time. Please review the confirmation email carefully to ensure that all information is correct.

5. Order Cancellations and Modifications

  • Order Cancellation: If you wish to cancel an order, please contact us as soon as possible. If the order has already been processed or shipped, we cannot cancel it. In this case, you will need to follow our Return Policy once you receive the item.
  • Order Modifications: We can only modify an order if it has not yet been processed for shipment. Once the order is in transit, it cannot be changed. Please ensure that all order details (address, items, quantities) are correct before completing your purchase.

6. Shipping and Delivery

  • Shipping Charges: Shipping charges are calculated at checkout based on your shipping address and the size/weight of your order.
  • Processing Time: Orders typically process within 1-2 business days. Orders placed on weekends or holidays may experience a slight delay.
  • Delivery Time: Delivery times depend on your location and the shipping method chosen at checkout. Standard shipping typically takes 3-7 business days within the United States.
  • Shipping Restrictions: We currently only ship within the United States. For international shipping, please contact us at info@freshciteino.com.

Note: Delivery times may vary based on weather, holidays, and other factors beyond our control.

7. Customer Responsibility

  • Accurate Information: It is the customer’s responsibility to provide accurate shipping and billing information. Fresh Citeino is not responsible for delays or issues caused by incorrect or incomplete addresses.
  • Shipping Risks: Once an order is shipped, it becomes the responsibility of the carrier. Fresh Citeino is not liable for lost or damaged shipments during transit, but we will work with you and the carrier to resolve any issues.

8. Returns and Refunds

We offer a 30-day return policy for most items. Please refer to our Refund and Returns Policy for full details on how to return products and request a refund.

9. Customer Support

If you have any questions or concerns about your order, please do not hesitate to contact our customer support team at:

Our team is available to assist you and ensure a seamless shopping experience.

10. Right to Modify Sales Policy

Fresh Citeino reserves the right to modify or update this Sales Policy at any time. Any changes to this policy will be posted on this page with an updated Effective Date.

By making a purchase on our website, you agree to comply with the terms and conditions outlined in this Sales Policy.