Shipping Policy

Effective Date: January 7, 2025

Thank you for shopping at Fresh Citeino! We strive to ensure that you receive your order in the quickest and most reliable manner possible. Please review our shipping policy for important information regarding the delivery of your products.

1. Shipping Locations

We currently offer shipping to the United States and international destinations. All orders will be shipped from our warehouse located in the United States.

      • Domestic Shipping (United States): We ship to all 50 states, including Alaska, Hawaii, and U.S. territories.
      • International Shipping: We also offer international shipping to select countries. If your country is not listed during checkout, please contact us at info@freshciteino.com for further assistance.

2. Shipping Methods and Delivery Times

We offer several shipping methods to fit your needs:

      • Standard Shipping: Delivery within 5-7 business days (for orders within the U.S.). International shipping times may vary depending on the destination.
      • Expedited Shipping: Delivery within 2-3 business days for U.S. customers. Expedited shipping for international orders may take 5-10 business days depending on the destination.
      • International Shipping: Delivery times vary by location. International orders may take 7-21 business days, depending on customs and local delivery conditions.

Please note that delivery times may be impacted by external factors such as weather, holidays, or customs processing.

3. Shipping Costs

Shipping costs will vary depending on your location, the weight of your order, and the shipping method selected. Shipping charges will be calculated at checkout, and you will be able to review the shipping cost before finalizing your order.

      • Free Standard Shipping: We offer free standard shipping on orders over $50 within the United States.
      • International Shipping Fees: For international orders, shipping charges will be calculated based on your destination and will be displayed at checkout.

4. Order Processing Time

      • Processing Time: All orders are processed within 1-2 business days. Once your order is processed, it will be shipped according to the selected shipping method.
      • Order Confirmation: After placing your order, you will receive an order confirmation email with your order details. Once your order has shipped, you will receive a separate shipping confirmation email with tracking information.

Please note that during peak times (holidays, sales events, etc.), order processing may take a bit longer.

5. Tracking Your Order

Once your order is shipped, we will provide a tracking number via email. You can track your order status by visiting the tracking link provided in the shipping confirmation email.

      • Tracking via Carrier: You can track your shipment using the tracking number provided by the carrier (e.g., USPS, FedEx, UPS, DHL, etc.). Depending on the shipping method, tracking updates may take 24-48 hours to appear after dispatch.

If you have any issues with tracking your order, feel free to contact our customer service team for assistance.

6. Shipping Issues and Delays

While we strive to ensure that all orders are delivered on time, certain situations may cause delays, such as:

      • Weather Delays: Inclement weather can impact shipping and cause delivery delays.
      • Customs Delays (International Orders): International shipments may be delayed due to customs processing.
      • Holidays: During busy holiday seasons, shipping may take longer than expected due to high order volumes.

If your order has been delayed, we recommend tracking it using the carrier’s tracking system or contacting our customer service for updates.

7. Lost or Damaged Packages

If your order is lost or damaged during shipping, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive your product.

      • Lost Packages: If your package is marked as delivered but you have not received it, please check with neighbors or family members to see if it was left with them. If it cannot be located, please contact us, and we will initiate an investigation with the carrier.
      • Damaged Items: If your item arrives damaged, please contact us within 7 days of receipt and provide pictures of the damaged packaging and product. We will work with you to either replace the item or issue a refund, depending on the circumstances.

8. Shipping Restrictions

      • Address Restrictions: We do not ship to P.O. boxes, APO/FPO addresses, or freight forwarding services. Please provide a valid physical address for shipping.
      • International Customs and Duties: Customers outside the U.S. may be required to pay customs duties or import taxes. These fees are determined by your country and are the responsibility of the buyer.

9. Customer Service

If you have any questions or concerns regarding shipping, delivery times, or order status, please feel free to contact our customer service team:

We are available to assist you Monday through Friday, 9:00 AM – 5:00 PM EST.

By placing an order on Fresh Citeino, you agree to the terms and conditions of our Shipping Policy. We appreciate your business and look forward to delivering your music products in a timely and secure manner.